FREQUENTLY ASKED QUESTIONS

General Inquiry

  • Our equipment is backed by a parts and labor warranty, which covers installation issues and equipment defects.

  • The original equipment manufacturer's (OEM) technical life for parts, components, and equipment depends on the parts used.

  • The equipment is upgradeable to allow for new technologies as they are introduced.

  • Yes, our technicians can readily remove and redeploy the equipment.

Security

  • OG Guard installs a network and technology that you control to maximize safety, engagement, and situational awareness.

  • It is unlikely that the average criminal could be disabled. Our security experts have decades of experience with strategic equipment location planning and ensure that the equipment and networks are is difficult to reach, and breach.

  • Our national call center is available 24/7 to help you bring your system back online. In the event of a power outage, a battery backup powers the system until the main power is restored.

  • OG Guard uses an open architecture API, which allows to integrate with existing systems and be customized based on your security and marketing needs.

  • Yes, we can use your existing screens.

  • Our AI automatically gathers and analyzes relevant security and marketing data and delivers enhanced real-time feedback.

  • Yes, all systems use a common API, so we can easily integrate it into your existing system.

  • We take privacy very seriously and work with technology partners who adhere to global, national, and local privacy regulations, including but not limited to GDPR (Global Data Privacy Regulations) and CCPA (California Consumer Privacy Act).

Marketing

  • Customer data collected and owned by a company using a data collection platform. The company can use this information (digital interactions, purchase history, behavior, preferences, etc.) to tailor ads, content, and experiences to an individual’s interests

  • For explicit Opt-in, when prompted, users consent to sharing their data.

  • Connected devices that gather and transfer data and route transactions within a network.

  • The client owns the data and can use it for marketing and data analytics within the US and GDRP privacy laws.